We accept returns / exchanges on all Buy Now items only if the item is returned within 14 days in original unused condition. We will refund the full purchase price of the goods. We do not reimburse any postage charges.
Please use the return address label provided with our delivery note and assists us with marking the reason for your return and any comment you wish to make.
We recommend that you use registered mail to send items back to us as we cannot accept liability for loss or damage in transit. The goods are your responsibility until they reach our Warehouse.
Refund on purchased item will only be paid once we receive and have accepted the condition of the product returned. Postage will only be refunded if we have made an error in shipping the wrong item or there is a fault.
We are willing to exchange items only if the "buyer" returns an item and pays for postage again. The product must be in original unused condition and returned within 14 days. Before returning any item, please contact us via the Online Store to inform us of your intention. All returned products must include your name, a brief description of the reason for returning the item. Once we receive, reimbursement or replacement.
Most of our customers receive the products in the next 8 days or maybe sooner. All depends on the transport company.It is guaranteed and depends entirely on the Royal Mail. If you do not receive your item (rare situation), please check with your second post, or 20 days after our expedition. When missing, we can start claim 30 days after delivery. If you do not receive the item within 30 days we will give you money back.
IF you receive a defective item and need to exchange it for the same item, please follow the return protocol set forth under General Returns Policy herein. If you would like to exchange an item for a different item, please return the original item as set forth under General Returns Policy (you will be refunded your original purchase price once we receive the item) and place a new order for the item you wish to purchase. You do not have to wait for us to receive the original item before placing the new order.
Please note that returned items will be processed within twenty-four (24) hours upon receipt. You can check on the status of your return by contacting our Customer Service Department.
Contact us by Email: firstname.lastname@example.org
We endeavor to respond to all emails inquiries within forty-eight (48) hours.